Privacy Policy
Last updated: 2026-10-29.
What we collect
- Your email address — to send your receipt, your finished video, and anything that goes wrong with the order.
- The photos you upload, and the product name, price and lines you type, to make the video.
- Your order — what you ordered, when, what it cost, and its status.
- Which link brought you here, if it had a tag on it (see Cookies below). Four words a marketer put in a link, and the time you arrived.
We never see your card. The payment happens on Stripe's own page. They tell us whether it worked, and nothing else about the card.
We don't ask for your name, your address or your phone number, because making a video doesn't need them.
Who else sees it
Three companies, each doing one job:
- Stripe takes the payment. They get your email address and the amount, and they hold the card details we never see.
- Resend sends our email. They get your email address and the message in it.
- Cloudflare carries the traffic between your browser and us, and encrypts it. Everything you send us passes through them, including your photos.
Nobody else. Your photos and your video are made and stored on our own computer, not on anyone else's cloud, and we don't sell or share your data with anyone.
How long we keep things
Your photos are deleted 30 days after your order finishes. Automatically, whether you ask or not. If you want them gone sooner, write to us and we'll do it the same day.
Two things stay. Your video, so you can download it again from your order page. The order record — what you ordered, when, and what it cost — because that is the record a sale happened, and our books have to match Stripe's.
Deleting your data
Write to [email protected] and say what you want gone — your photos, your waitlist entry, your orders, or all of it. A person does it by hand and writes back when it's done. There's no form and no account to log into; at our size, an email to a person is the honest answer. If you ask for everything, the one thing we keep is the bare record that a sale happened (the amount and the date), because our records and Stripe's have to match.
You can also ask us what we hold about you, the same way.
The waitlist
If you join the waitlist we store your email address, the time you joined, and which link brought you here (for example whether you came from a preview page, or the tag on a link we posted). Your email address and the time are kept in two places: our own database, and Resend, the service we use to send email. Which link brought you stays in our own database — it is not sent to Resend and is not attached to you there.
We use it to email you when Paixly opens, to send you your launch-day discount code, to run the waitlist giveaway, and to ask what you think of the product. Nothing else. We don't sell or share it, and it isn't used for advertising.
Unsubscribing: every email we send has an unsubscribe link, and one click is enough — you don't have to reply or ask. You can also write to [email protected] and ask us to delete your address, and we'll remove it from both places. Unsubscribing before the giveaway draw withdraws your entry, because we'd have no way to tell you that you'd won.
Cookies
One cookie, named paixly_utm. If you arrive through a link we have
tagged — from one of our own posts, say — it stores the words in that tag
(something like “instagram” and “reel-014”) and the time you arrived, and it lasts
30 days. If you then order, those words are kept with the order, so we can tell which of
our posts are worth making. It holds no name, no email address and no identifier for
you, your browser or your device; the first link wins and nothing overwrites it; and
nothing in the page can read it.
What we don't collect
No other cookies, no tracking pixels, and no profile of you. Our internal analytics only records event names, timestamps, and an order ID — never anything that identifies you beyond the order itself.
One exception, so this page is accurate: when you submit the waitlist form we keep your IP address in memory for five minutes, purely to stop a bot submitting the form hundreds of times. It is never written to disk, never stored alongside your email address, and is gone after five minutes.
What we use it for
To make your video, to email you when it's ready, to handle credits and remakes if something goes wrong, and to answer you when you write to us. We also count orders per link, as above, to see which of our own posts are worth making. That's the lot — no advertising, no selling it on, no profile.
Children
Paixly is for people selling things, and it isn't for children. We don't knowingly collect anything from a child under 13. If you believe a child under 13 has given us an email address or a photo, write to us and we'll delete it.
Your video
We don't show your video to anyone unless you tick the box on the order form that says we may — it is off unless you tick it. Leaving it off changes nothing else about your order. The terms say the same thing.
Contact
Questions about this policy? Write [email protected].