Refunds and remakes
Last updated: 2026-10-29.
Short version: if you don't like a video we make it again, and the first remake of any video is free. After that the remedy is a credit toward another video, not money back on your card. Money back is for when something broke on our side. If you think you were charged in error, write to us and a person will deal with it.
If you don't like your video
Press “didn't like it” on your order page and we'll make it again from the same photos. No reason needed.
- The first remake of a video is free. Every video includes one.
- After that, a remake of the same video uses one video from your balance. If your balance is empty, a pack of 5 videos is $10.
- Your original video stays yours either way. It stays on its order page and you can keep downloading it.
A remake uses the photos and words you already gave us. If you want to change the product, the photos or the text, that's a new video rather than a remake.
If something goes wrong on our side
If a render fails, or we don't deliver, you're credited the full amount automatically — you don't have to ask, and it doesn't count as your free remake. The credit goes toward your next video.
Photos we can't use
We check each photo as you upload it and warn you before you pay if it's too small, dark or blurry to work with. If you order anyway and the result suffers for it, the free remake still applies — but a sharper photo, not a remake, is what actually fixes it.
Money back on your card
Money back, rather than a credit, is for when something broke on our side:
- a render that failed and wasn't credited;
- a video we never delivered;
- a charge that shouldn't have happened at all — a double charge, or a plan you cancelled and were billed for anyway.
For “I don't like how it looks”, the remedy is the free remake and then a credit: the video was made and delivered, and you keep it. We don't automate card refunds either way — write to [email protected] and we'll sort it out by hand. We'd rather look at it properly than have a button decide.
The plans
- Starter is $12 a month for 5 videos — that's the whole monthly allowance. Unused videos roll over 1 month, up to 10 banked; above that the oldest ones expire.
- Growth is $29 a month for 15 videos — that's the whole monthly allowance. Unused videos roll over 1 month, up to 30 banked; above that the oldest ones expire.
- Extra videos come in packs of 5 for $10, and pack videos don't expire while you're subscribed.
- Cancel any time, yourself, from the order page of the order that started the plan — you don't have to email us or wait for anyone. Videos you've already paid for stay usable until the end of the billing period you paid for. They don't carry past it, and we don't refund part of a month.
If you paid for a year
A yearly plan hands you every video for the year as soon as you pay — 60 on Starter, 180 on Growth — and they stay usable for the whole term. Because you have them from day one, the refund rule is simpler than a monthly one:
- Within 14 days of paying: we refund the videos you haven't used, at the price you paid for them.
- A video you've already made isn't refundable. You have it, and we made it.
- After 14 days: the term runs to its end. Your videos stay usable the whole time, and nothing renews until the year is up.
If something broke on our side, that is the other policy above, and it applies whichever plan you're on.
Contact
Questions? Write [email protected]. A person reads it.