Terms of Service

Last updated: 2026-10-29.

What Paixly does

You upload one to three photos of a product. We cut the product out and build a vertical 9:16 video (1080×1920 MP4) around it, with your words and your price on screen. The original background of your photo is never shown. It usually takes a few minutes.

How the video is made

By software, automatically — the kind of thing people call AI. Nobody designs your video by hand: a program finds your product in the photo, cuts it out, puts it in one of our scenes, and sets your words on screen. That is why it takes minutes instead of days.

It is also why the result varies. We don't promise a particular look, a particular scene, or that you'll like the first one — that is what the free remake is for.

What it costs

• $5 per video, paid one video at a time, with no plan and nothing to cancel.
• Starter: $12 a month for 5 product videos, or $120 for a year — 60 videos, which is 2 months cheaper than paying monthly.
• Growth: $29 a month for 15 product videos, or $290 for a year — 180 videos, which is 2 months cheaper than paying monthly.
• Extra videos: 5 for $10. Sold as a pack, not one at a time.

The plans in full

• Starter, monthly: $12 includes 5 product videos a month. It is not an unmetered plan. Videos you don't use roll over for 1 further month, and you can hold at most 10 at a time; above that, the oldest expire.
• Starter, yearly: $120 buys 60 videos. All of them are available as soon as you pay, and they stay usable for the whole 12-month term — there is no monthly cap and nothing expires in between. You have paid for them, so they are yours to use when you like.
• Growth, monthly: $29 includes 15 product videos a month. It is not an unmetered plan. Videos you don't use roll over for 1 further month, and you can hold at most 30 at a time; above that, the oldest expire.
• Growth, yearly: $290 buys 180 videos. All of them are available as soon as you pay, and they stay usable for the whole 12-month term — there is no monthly cap and nothing expires in between. You have paid for them, so they are yours to use when you like.
• Every video includes 1 free remake. A further remake of the same video uses one more video from your balance.
• Moving up a plan: you can move from Starter to Growth at any time from your order page. You pay the difference for the rest of the period you have already paid for, and videos you have banked come with you.
• Cancelling: any time, from the order page of the order that started the plan — no email required. On a monthly plan, videos you have already paid for stay usable until the end of the billing period you paid for; they don't carry past it, and we don't refund part of a month. On a yearly plan, your videos stay usable until the term ends.
• Refunds on a yearly plan: within 14 days of paying, we will refund videos you have not used. A video that has been made is not refundable — you have had it.
• Explainer videos are not part of the plan and are priced separately.

Full details of remakes and credits are in our refunds and remakes policy.

What we don't promise

We don't guarantee a specific result, sales outcome, or exact creative style. Video quality depends on your photos: blurry, dark, low-resolution or cluttered photos produce a noticeably weaker video, and we can't add detail that isn't in the picture. We tell you before you pay if a photo looks too weak to use.

On-screen words and numbers come only from the text you give us. We never add claims of our own — no “best seller”, no “waterproof”, no invented reviews or statistics. If a claim is on screen, you wrote it, and you're responsible for it being true.

Your photos

You confirm that you own every photo you upload or have the right to use it, and that it doesn't infringe anyone else's rights — including anybody else's trademark, logo or artwork.

The photos stay yours. Uploading them gives us permission to store and process them for one purpose: making the video you ordered, and remaking it if you ask. That is the whole permission. We don't sell them, we don't use them to train anything, and we don't show them to anyone. It ends when you ask us to delete them — see the privacy policy, which also says how long we keep them.

Your video

The finished video is yours. You own it and can use it however you like, including commercially, and including after you cancel a plan. Paixly keeps the right to run its own service: the software and the scene templates are ours, and they aren't sold to you with the video.

We don't show your video to anyone unless you say we may. There is a tick box on the order form, off unless you tick it, that lets us use your finished video as a sample on paixly.com or Paixly's own social accounts. Leave it alone and your video stays private to you — the order goes through exactly the same either way. If you tick it and change your mind, write to us and we'll stop using it.

Refunds and credits

If you don't like a video we make it again, and the first remake of any video is free. Our normal way of putting something right is a credit toward another video rather than money back on your card. Money back is for when something broke on our side — a render that failed, a video we never delivered, or a charge that shouldn't have happened. Write to us and a person deals with it. The full policy, including the plan's rollover rules, is on the refunds and remakes page.

What you may not upload

Don't upload:

• anything illegal, or anything you don't have the right to use;
• somebody else's trademark, logo or brand name that isn't yours to use — including another seller's product passed off as your own;
• sexual or adult content, or anything hateful or violent;
• a photo of a person who hasn't agreed to be in your video, or anything that targets a real person;
• anyone else's private information.

We may refuse an order, stop one that is already running, or take down a video we have already delivered if it breaks this, and we may close your account. You're credited if we stop an order, unless it was fraudulent. We don't check every photo by hand before it is used, so this one is on you.

Your age

You need to be 18 to buy from us. If you're under 18 you may use Paixly only with a parent or guardian's permission, and they are responsible for the order and the payment. Paixly isn't for children under 13 and we don't knowingly collect anything from one; if you think a child under 13 has given us their details, write to us and we'll delete them.

Liability

Our liability for anything that goes wrong with an order is limited to what you paid for that order. We're not liable for what happens after you post the video — sales, reach, an account suspended by a platform, or a claim about something you wrote on screen. If that limit isn't allowed where you live, it applies as far as the law there allows.

Changes

We may update these terms as the product changes; the current version always lives at this page, with the date it changed at the top. If we change what a paid plan includes, the change applies from your next billing period, not the one you've already paid for.

Contact

Questions? Write [email protected].